Refund policy

Effective October 15, 2026: These terms apply to orders placed on or after this date. Orders placed earlier remain subject to the policy in effect when the order was placed.

Need to return an item or report a problem? Email service@beautypeakhome.com with your order number. We will help you identify the appropriate next steps before you send anything back.

14-Day Return Requests

You can request a return within 14 days of receiving your item. Please contact us within this period with your order number, the item you would like to return, and the reason for your request.

Contact us before shipping a return so we can provide the correct return instructions and address. Do not send an item to an address found on an old shipping label or another website.

Keep the packaging if it is safe to do so, as it can help protect the item during a return. If you no longer have it, tell us when requesting return instructions.

Who Pays for Return Shipping?

• Product problems: If the item arrived damaged, has a confirmed product defect, or is not the item you ordered, BEAUTYPEAK covers the associated shipping costs.
• Other reasons: If you change your mind, choose the wrong size or color, or return an item for another reason unrelated to a product problem, you are responsible for return shipping costs.

We will explain the applicable return arrangements before you send the item back. This policy does not limit any rights you may have under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your item after delivery and contact us promptly if you find a problem. If a mirror is cracked or broken, do not install or use it.

In your email, include:

• Your order number and the affected item.
• A description of the damage, defect, or incorrect item.
• Clear photos of the item, packaging, and shipping label, where these can be taken safely.

Do not handle broken glass or move an unsafe item to obtain photos. If photos cannot be taken safely, explain this in your message.

For a confirmed product problem, you may request a replacement or refund. We cover the associated shipping costs. If your requested replacement is unavailable, we will discuss a refund rather than substitute a different product without your agreement.

Contact us before returning or disposing of the item. We will explain whether a return is needed and provide the next steps. Do not ship broken glass without instructions.

How to Arrange a Return

1. Email us within the return request period with your order number and reason for return.
2. Receive the return instructions, address, and shipping arrangements from our team.
3. If a return is required, package and send the item according to those instructions.

Please retain any return tracking or carrier receipt until the return has been resolved.

Refund Processing

When a return is required, we review the item after it is received. Once the refund is approved, we typically process it within 1-3 days to the original payment method. If we confirm that no return is required, this processing period begins when the refund is approved.

The 1-3 day period is our refund processing time, not a guaranteed bank posting time. Your bank or payment provider may need additional time to show the funds in your account.

Choosing Another Size or Color

If you would prefer a different size or color, contact us to arrange a return under this policy, then place a separate order for the item you want. Return shipping costs for a change of preference are your responsibility.

Contact

For returns, arrival damage, or refund questions, email service@beautypeakhome.com.